Content Distribution Platform

information to be incorporated in electronic claim files to be submitted to the triage/workflow routing computer 102. Still further, the system 100 may also include a number of computers 106 that are operated with employees of the claim recovery office such as claim handlers who are responsible for moving files forward toward recovery of amounts paid or other resolution of the files.

A further component of the system 100 is a data network 108. The data network 108 may include, for example, an intranet operated by the insurance company and interconnecting the computers 102, 104 and 106 to permit exchanging of data among those computers. The system 100 may further include an electronic mail server (not shown) which may also be coupled to the data network 108 to facilitate the transmission of electronic messages among the computers 102, 104 and 106.

FIG. 2 is a block diagram that illustrates an example embodiment of the triage/workflow routing computer 102. In its hardware aspects the triage/workflow routing computer 102 may be entirely conventional, but may be programmed to operate in accordance with aspects of the present invention. In a practical embodiment, the triage/workflow routing computer 102 may be constituted by a conventional personal computer or server computer programmed by software that implements functionality as described herein.

As depicted, the triage/workflow routing computer 102 includes a computer processor 200 operatively coupled to, and in communication with, a communication device 202, a storage device 204, one or more input devices 206 and one or more output devices 208. Communication device 202 may be used to facilitate communication with, for example, other devices such as the computers 104 and 106. The input device(s) 206 may comprise, for example, a keyboard, a keypad, a mouse or other pointing device, a scanner, a microphone, knob or a switch, an infra-red (IR) port, a docking station, and/or a touch screen. The input device(s) 206 may be used, for example, to enter information such as input from a user of the triage/workflow routing computer 102. Output device 208 may comprise, for example, a display (e.g., a display screen), a speaker, and/or a printer.

Storage device 204 may comprise any appropriate information storage device, including combinations of magnetic storage devices (e.g., magnetic tape and hard disk drives), optical storage devices, and/or semiconductor memory devices such as Random Access Memory (RAM) devices and Read Only Memory (ROM) devices. As used herein and in the appended claims, a “memory” refers to any one or more of the components of the storage device 204, including removable storage media.

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